FAQs
Frequently Asked Questions (FAQ)
1. What age are the bean bag covers suitable for?
Our bean bags are thoughtfully made for kids aged 12 months and up—perfect for toddlers and big kids, but they’re also comfy enough for adults to lounge on too.
Note: Adult supervision is strongly recommended for children under 3 years of age.
2. Do the bean bags come filled?
No, we sell bean bag covers only. You’ll need to purchase polystyrene beans or a suitable soft filling separately. Each cover requires approximately 350–400 litres of filling.
3. Where can I find filling instructions?
Filling tips and care instructions are included in your order and can also be found on our Care & Filling Guide page.
4. How do I care for my cover?
Covers can be hand washed in cool water or spot cleaned. Do not tumble dry. Always follow our full care instructions to keep your product in great condition.
5. Can I return my order?
Yes, full-priced items can be returned within 30 days if they’re unused and in original packaging.
For full details, please read our Returns Policy.
6. Do you offer refunds for faulty items?
Yes, we accept faulty item claims for up to 6 months after purchase. We follow Australian Consumer Law, and if your product has a major fault, you may be entitled to a refund, replacement, or store credit.
More information can be found on our Returns & Refunds page.
7. Do you ship internationally?
We currently ship only to Australia. We do not offer shipping internationally at this time bus hopefully in the future.
8. Can I pick up my order?
No, we do not offer local pickup. All orders are shipped via tracked courier services.
9. Do you offer Afterpay?
Yes! We offer Afterpay as a payment option at checkout.